Frequently Asked Questions

Opening a live trading account with N1CM is quick and easy. Simply click the "Open Account" button on our website and fill in the online registration form with your personal details. You will then need to complete the verification process by uploading a valid form of identification (passport, national ID, or driver's license) and a proof of address document (utility bill or bank statement dated within the last 3 months). Once your documents are reviewed and approved, which typically takes up to 24 hours, your account will be activated and ready for trading.

N1CM offers several account types designed to suit different trading needs and experience levels. These include Standard, ECN, and Raw Spread accounts, each with varying minimum deposit requirements, spreads, leverage options, and additional benefits. All account types provide access to our full range of 1,000+ trading instruments and the MetaTrader 4 and MetaTrader 5 platforms. For a detailed comparison of account features, please visit our Account Types page.

To comply with regulatory requirements and protect your account, we require two types of documents for verification:

• Proof of Identity: A clear, color copy of a valid government-issued ID such as a passport, national identity card, or driver's license. The document must show your full name, date of birth, photograph, and must not be expired.
• Proof of Address: A recent utility bill (electricity, water, gas, internet), bank statement, or government-issued document that clearly shows your full name and current residential address. The document must be dated within the last 3 months.

Documents can be uploaded directly through our secure client portal. Our compliance team typically completes verification within 24 hours of submission.

Yes, absolutely. N1CM offers free demo accounts that allow you to practice trading with virtual funds in a risk-free environment. Demo accounts simulate real market conditions, giving you the opportunity to familiarize yourself with our trading platforms, test strategies, and build confidence before committing real capital. You can open a demo account with up to $100,000 in virtual funds. Demo accounts remain active for 30 days but can be renewed upon request. Visit our Demo Account page to get started.

N1CM provides access to over 1,000 trading instruments across multiple asset classes, including:

• Forex: 60+ currency pairs including majors, minors, and exotics
• Indices: Global stock indices including S&P 500, FTSE 100, DAX 40, and more
• Commodities: Energy products (crude oil, natural gas) and agricultural commodities
• Shares: CFDs on shares of leading global companies
• Cryptocurrencies: Bitcoin, Ethereum, Litecoin, Ripple, and more
• Precious Metals: Gold, silver, platinum, and palladium

All instruments are available for trading from a single account with competitive spreads and fast execution.

N1CM offers leverage up to 1:500 on selected instruments, depending on your account type and the asset class being traded. Leverage ratios vary by instrument type:

• Forex Majors: Up to 1:500
• Forex Minors & Exotics: Up to 1:200
• Indices: Up to 1:200
• Commodities: Up to 1:100
• Shares: Up to 1:20
• Cryptocurrencies: Up to 1:50

Please note that while leverage can amplify profits, it also increases risk. We recommend using leverage responsibly and in accordance with your risk tolerance. For full details, visit our Margin & Leverage page.

Forex trading is available 24 hours a day, 5 days a week, from Monday 00:00 GMT to Friday 23:59 GMT. Other instrument classes have specific trading hours that align with the operating hours of their respective underlying markets. Cryptocurrency CFDs are available for trading 24/7, including weekends. For a complete breakdown of trading hours for each instrument, please visit our Trading Hours page.

N1CM offers competitive spreads starting from 0.0 pips on major Forex pairs with our ECN accounts. Standard accounts feature spreads from 1.0 pips with no commission. The exact spread you receive depends on your account type, the instrument being traded, and current market conditions. We source our pricing from multiple top-tier liquidity providers to ensure you receive the most competitive rates available. For full spread details, visit our Spreads & Commissions page.

The minimum deposit varies by account type. Our Standard account requires a minimum deposit of $100 (or equivalent in your base currency), making it accessible for traders at all levels. ECN and Raw Spread accounts have higher minimum deposit requirements. For a detailed comparison of minimum deposits across all account types, please visit our Account Types page.

N1CM supports a wide range of deposit methods to make funding your account as convenient as possible:

• Bank Wire Transfer: Deposit via international bank transfer. Processing time is typically 1-3 business days.
• Credit/Debit Cards: Visa and Mastercard deposits are processed instantly in most cases.
• E-Wallets: Skrill, Neteller, and other popular e-wallets with instant processing.
• Cryptocurrency: Deposit using Bitcoin, Ethereum, USDT, and other supported cryptocurrencies.

N1CM does not charge fees for deposits. However, your payment provider may apply their own transaction fees. For complete details, visit ourpage.

Deposit processing times depend on the payment method used:

• Credit/Debit Cards: Instant to 30 minutes
• E-Wallets (Skrill, Neteller): Instant to 30 minutes
• Cryptocurrency: 10 minutes to 1 hour (depending on network confirmation times)
• Bank Wire Transfer: 1-3 business days

If your deposit has not appeared within the expected timeframe, please contact our support team with your transaction details and we will investigate promptly.

To withdraw funds, log in to your N1CM client portal and navigate to the "Withdrawals" section. Select your preferred withdrawal method, enter the amount you wish to withdraw, and submit the request. For security purposes, withdrawals are processed back to the same payment method used for the original deposit. If you have deposited using multiple methods, withdrawals will follow a priority order: first to credit/debit cards (up to the deposited amount), then to e-wallets, and finally via bank wire transfer.

N1CM processes all withdrawal requests within 24 hours during business days. Once processed on our end, the time it takes for funds to reach you depends on the withdrawal method:

• E-Wallets (Skrill, Neteller): Instant to 24 hours after processing
• Credit/Debit Cards: 3-5 business days after processing
• Bank Wire Transfer: 3-7 business days after processing
• Cryptocurrency: 1-24 hours after processing

Please note that these timeframes are estimates and may vary depending on your payment provider and banking institution.

N1CM does not charge fees for standard withdrawals. However, please be aware of the following:

• Your bank or payment provider may apply their own transfer fees, which are beyond our control.
• Bank wire transfers may incur intermediary bank charges depending on your banking institution.
• If a withdrawal request is made without any trading activity on the account, a processing fee may apply. Please refer to our fee schedule for details.

For the most up-to-date information on fees, please check ourpage or contact our support team.

Yes, the minimum withdrawal amount varies by payment method. For e-wallets and credit/debit card withdrawals, the minimum is typically $10 (or equivalent). For bank wire transfers, the minimum withdrawal is $100 (or equivalent) due to the higher processing costs associated with international bank transfers. You can withdraw any amount above these minimums, subject to your available account balance.

N1CM supports two of the most popular and powerful trading platforms in the industry:

• MetaTrader 4 (MT4): The industry standard for Forex trading, featuring advanced charting, technical analysis tools, Expert Advisors (EAs) for automated trading, and a user-friendly interface. Available on Windows, macOS, iOS, Android, and as a web-based platform.
• MetaTrader 5 (MT5): The next generation of trading platforms, offering all MT4 features plus additional timeframes, more technical indicators, an integrated economic calendar, depth of market, and support for more order types. Available on all major devices and platforms.

Both platforms can be downloaded from our Platforms section or directly from the MetaQuotes website.

Yes, both MetaTrader 4 and MetaTrader 5 are available as mobile applications for iOS and Android devices. The mobile apps provide full trading functionality, including order placement and management, real-time charts, technical analysis, account management, and push notifications for price alerts. You can download the MT4 or MT5 mobile app from the Apple App Store or Google Play Store and log in using your N1CM trading account credentials.

Yes, N1CM fully supports automated trading through Expert Advisors (EAs) on both MetaTrader 4 and MetaTrader 5 platforms. You can develop your own trading robots using the MQL4 or MQL5 programming languages, purchase EAs from the MetaTrader marketplace, or hire a developer to create custom solutions. EAs can execute trades automatically based on predefined criteria, allowing you to trade around the clock without manual intervention. We also support VPS hosting for clients who need their EAs to run continuously, ensuring uninterrupted connectivity to our trading servers.

If you are experiencing login issues, please try the following steps:

• Verify that you are using the correct server address, login ID, and password. These details were sent to your registered email when your account was created.
• Ensure that you are selecting the correct server (live or demo) in your platform settings.
• Check your internet connection and firewall settings, as some networks may block MetaTrader connections.
• Try resetting your trading password through the client portal.
• If the issue persists, try reinstalling the trading platform from our website.

If none of these steps resolve the issue, please contact our technical support team at [email protected] or via live chat for immediate assistance.